Care and Support Workers
All of our Care and Support Workers receive a full induction to working within the care sector. Candidates are vetted to ensure that they have the appropriate qualities, skills and attributes to provide effective and safe care, including:
- A rigorous selection and interview process, including a provision of their complete employment history and satisfactory references from previous employers
- Proof of eligibility to work in the UK, including proof of identification and associated checks
- Completion of Adult ISA First and Enhanced CRB checks
Care/Support workers complete an Induction programme including a wide range of mandatory courses for Health and Social Care workers and additional training to ensure competency when delivering care.
Care/Support workers also receive classroom training and field based competency assessments in the Safe Administration of Medication and Moving and Handling ahead of delivering care services. New employees complete shadow training with clients to ensure that they are aware of the needs and expectations of every individual they support. All employees complete a 12 weeks probationary period and receive a comprehensive supervision every 3 months. Employees receive appraisal annually to ensure that training and development needs are understood and actioned.
Supervisors will meet with all new clients and assess what tasks and activities need to be completed in all care calls. All clients are provided with a comprehensive Care or Support Plan, which details these tasks and activities, and a copy is left in the home of each client. Care and Support Plans are reviewed with clients and stakeholders every 12 weeks to make certain that they are current and reflect the needs of the individual.
Supervisors are also responsible for delivering field based training to Care/Support Workers and ensuring competency of every worker. The complete staff supervisions and spot checks, as part of our Quality Assurance procedures.
Co-ordinators are responsible for allocating care workers to clients, including agreeing the times and duration of each care call, ensuring that there is continuity of care and client needs are well provided for. Co-ordinators liaise with clients and commissioners to agree the terms of all new care packages.
Meet the Team
Learn more about our team members and get contact details below:
has overall responsibility for the service including:
- Maintaining compliance with legislation and regulation, including completing mandatory Notifications to our regulatory body, the Care Quality Commission
- The health, safety and well being of all clients and employees
- Strategy and business development
- Maintaining the highest standard of service in every department and for every client
Registered Office Tel: 03303 800222 option 6
Peterborough, Yaxley, Whittlesey and surrounding areas
Michelle Clarke is the operational manager for Peterborough and surrounding areas. She is responsible for the safe and effective delivery of domiciliary care in her area, including:
- Comprehensive care planning
- Effective Risk Assessments for all clients and care workers
- Ensuring the allocation of care workers to clients, matching skills and qualities of care workers to the needs of clients
- Liaising with Local Authority and NHS Care Placement and Contracts teams; clients; family members; and a range of professionals, including GP’s, Nurses, Social Workers, Occupational Therapists, Appointees, Solicitors etc.
- Maintaining Quality Assurance procedures
Cambridgeshire Tel: 03303 800222 option 2
Care Co-ordinators will discuss the times and duration of each care call, and allocate small teams of care workers to each client, ensuring that there is continuity of care and client needs are well provided for.
Teri Bramwell is responsible for the development of services including those for people with:
- Learning Disability
- Physical Disability
- Mental Health
- Complex health needs
The service is able to support people with wide range of needs and is available 24 hours a day, 7 days a week, including sleeping and waking nights. Small teams of Support Workers are identified for individual clients, ensuring complex needs are fully understood and there is effective continuity of care.
The service is able to provide longer periods of respite care and enables individuals to access education, employment and training, as well as social activities.
Supported Living Tel: 03303 800222 option 3
Co-ordinators will discuss the times and duration of each care call, and allocate small teams of care workers to each client, ensuring that there is continuity of care and client needs are well provided for.
Supported Living Tel: 03303 800222 option 3
Lorna Peters is the Manager responsible for domiciliary care services in Wisbech and surrounding villages. She works closely with Cambridgeshire County Council and the NHS to place care packages.
Lorna Peters ensures that:
- Care packages are allocated and completed to the highest standards
- Care Plans and Risk Assessments accurately reflect the needs of individual clients
- Care Workers are trained and competent to complete care tasks, whilst promoting independence, privacy, respect and dignity at all times
Wisbech Tel: 03303 800222 option 4
Burwell, Soham, Fordham, Ely and surrounding areas
Sharon Turner is the Manager for East Cambridgeshire, and is responsible leading a team of domiciliary care workers in the delivery of high quality care services.
Sharon liaises with the Local Authority, NHS and families of private clients, in order to produce a personalised care package, tailored to the needs of the individual.
East Cambs Tel: 03303 800222 option 5
For more information, please contact us.