Care and Support Workers
All of our Care and Support Workers receive a full induction to working within the care sector. Candidates are vetted to ensure that they have the appropriate qualities, skills and attributes to provide effective and safe care, including:
- A rigorous selection and interview process, including a provision of their complete employment history and satisfactory references from previous employers
- Proof of eligibility to work in the UK, including proof of identification and associated checks
- Completion of Adult ISA First and Enhanced CRB checks
Care/Support workers complete an Induction programme including a wide range of mandatory courses for Health and Social Care workers and additional training to ensure competency when delivering care.
Care/Support workers also receive classroom training and field based competency assessments in the Safe Administration of Medication and Moving and Handling ahead of delivering care services. New employees complete shadow training with clients to ensure that they are aware of the needs and expectations of every individual they support. All employees complete a 12 weeks probationary period and receive a comprehensive supervision every 3 months. Employees receive appraisal annually to ensure that training and development needs are understood and actioned.
Field Supervisors
Supervisors will meet with all new clients and assess what tasks and activities need to be completed in all care calls. All clients are provided with a comprehensive Care or Support Plan, which details these tasks and activities, and a copy is left in the home of each client. Care and Support Plans are reviewed with clients and stakeholders every 12 weeks to make certain that they are current and reflect the needs of the individual.
Supervisors are also responsible for delivering field based training to Care/Support Workers and ensuring competency of every worker. The complete staff supervisions and spot checks, as part of our Quality Assurance procedures.
Care Co-ordinators
Co-ordinators are responsible for allocating care workers to clients, including agreeing the times and duration of each care call, ensuring that there is continuity of care and client needs are well provided for. Co-ordinators liaise with clients and commissioners to agree the terms of all new care packages.
Meet the Team
Learn more about our team members and get contact details below:
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For more information, please contact us.
